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Scope: This maintenance window is being scheduled to move the connections on our Firewall to new core switches. We do not anticipate any down time during this event, however, when changing networking there is always a small risk of disconnect.
Expected Impact: Possibility of momentary loss of connection to hosted systems while cables are moved.
Dec 5, 202518:00-22:00 EST
Scope: All hosted systems in the west coast datacenter
Dear Valued Client We're thrilled to share that we will be upgrading your hosting infrastructure to a state-of-the-art facility designed to better serve you now and in the future.
What's Changing? Your hosting environment will be migrated to our new, modern datacenter featuring: • Enhanced security – Superior physical and logical protections • Improved reliability – Advanced backup power and network infrastructure • Better scalability – Built to support your growth
When Will This Happen? Friday, December 5, 2025 at 3:00 PM through Monday, December 8, 2025 at 5:00 AM (Pacific Time)
What will be impacted? During this time all hosting services will be unavailable, and hosted software will be inaccessible.
We've strategically scheduled this for a weekend to minimize business impact, and our team will be working around the clock to restore access as quickly as possible.
What You Need to Know: • Your data is completely protected – Everything will be backed up on multiple systems and replicated offsite before migration • Most users require no action – Login credentials and connection addresses remain the same • Special configurations may need updates – If you use Site-to-Site VPNs or Static Public IPs, our hosting team will contact you directly in November with specific instructions
Questions? Our team is here to help. Simply open a ticket with our help desk, and we'll ensure your questions are answered promptly.
We appreciate your partnership and understanding as we make this investment in your service quality and future capabilities.
Dec 5, 202517:00 - Dec 8, 202508:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Dec 5, 202517:00 - Dec 8, 202508:00 EST
Scheduled - UPDATE:
***Important update on hosting downtime. Due to updated transfer deadlines that are critical to restoring service Monday, hosting services will now be unavailable starting Friday, December 5, 2025 at 2:00 PM Pacific***
Scope: All hosted systems in the west coast datacenter
Dear Valued Client We're thrilled to share that we will be upgrading your hosting infrastructure to a state-of-the-art facility designed to better serve you now and in the future.
What's Changing? Your hosting environment will be migrated to our new, modern datacenter featuring: • Enhanced security – Superior physical and logical protections • Improved reliability – Advanced backup power and network infrastructure • Better scalability – Built to support your growth
When Will This Happen? Friday, December 5, 2025 at 3:00 PM through Monday, December 8, 2025 at 5:00 AM (Pacific Time)
What will be impacted? During this time all hosting services will be unavailable, and hosted software will be inaccessible.
We've strategically scheduled this for a weekend to minimize business impact, and our team will be working around the clock to restore access as quickly as possible.
What You Need to Know: • Your data is completely protected – Everything will be backed up on multiple systems and replicated offsite before migration • Most users require no action – Login credentials and connection addresses remain the same • Special configurations may need updates – If you use Site-to-Site VPNs or Static Public IPs, our hosting team will contact you directly in November with specific instructions
Questions? Our team is here to help. Simply open a ticket with our help desk, and we'll ensure your questions are answered promptly.
We appreciate your partnership and understanding as we make this investment in your service quality and future capabilities.
Dec 5, 202517:00 - Dec 8, 202508:00 EST
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