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Welcome to the SWK Technologies Managed Cloud Services - Data Center Status. Updates and Notifications are posted on a regular basis. Please subscribe for the latest information related to status and notifications.
Maintenance Date: April 27th Maintenance Time: 10p - 12p EDT
Scope of Work: We will be performing scheduled maintenance on our storage subsystem to ensure the environment remains secure, stable, and optimized for long‑term performance. This work includes applying updates, implementing performance and reliability enhancements, and making adjustments to the underlying storage infrastructure that supports our virtual machine environment.
Expected Impact: During the maintenance window, users may experience minor performance degradation, such as brief slowdowns or slightly increased latency, as storage operations are optimized. No service outages or application downtime are expected, and virtual machines will remain online throughout the maintenance. All systems are anticipated to operate normally once the maintenance is complete. We appreciate your patience as we perform this essential work to maintain a reliable and secure environment. Posted on
Apr 15, 2026 - 10:51 EDT
Resolved -
This incident has been resolved.
Apr 24, 21:31 EDT
Monitoring -
Our engineering team has identified and isolated the root cause of the issue. The corrective action has been implemented, and we are seeing stable connectivity across the previously affected systems. We will continue to monitor closely to ensure sustained stability. If you are still experiencing any issues and have an open support ticket, please contact your assigned representative for further assistance.
Apr 24, 15:47 EDT
Investigating -
We are aware that some clients are experiencing intermittent connectivity issues with certain hosted systems. Our engineering team is actively investigating and working toward resolution. Further updates will be shared as soon as we have more details.
Apr 24, 15:14 EDT
Resolved -
All redundancy to the Parallels systems has been restored,
Apr 22, 22:02 EDT
Identified -
We've Identified and repaired an issue with the Parallels database. Access should be restored. We are working to restore redundancy at this time.
Apr 22, 21:53 EDT
Investigating -
We are investigating reports of Parallels publishing issues. This may cause Parallels to display no available resources to connect to. We will update this incident once we have more information.
Apr 22, 21:45 EDT
Following continued monitoring, all issues related to our third‑party phone service provider have been fully resolved. Our phone systems are fully operational, and normal service has been restored across the organization.
We appreciate your patience and understanding throughout this incident and thank you for your continued support.
Apr 20, 13:10 EDT
Monitoring -
Phone System Update – Partial Restoration
SWK previously experienced a company-wide phone system outage due to an issue with a third-party service provider. Some functionality has now been restored, and our main support lines are open and operational.
While services are improving, some users may continue to experience intermittent issues as we actively monitor system stability and work with our vendor to ensure full restoration.
Please stand by for further updates. We appreciate your continued patience and understanding.
Apr 20, 11:11 EDT
Investigating -
Phone System Outage:
SWK is currently experiencing a company-wide phone system outage due to an issue with a third-party service provider. We are actively working with the vendor to resolve the problem as quickly as possible.
During this time, our staff is unable to make or receive phone calls. Please direct all requests and communications through our email channels until service is restored.
We appreciate your patience and understanding.
Apr 20, 11:02 EDT
Completed -
Hello, the scheduled maintenance window has been cancelled due to unforeseen circumstances. A new scheduled maintenance date will be provided shortly.
Apr 14, 17:11 EDT
Update -
We will be undergoing scheduled maintenance during this time.
Apr 10, 16:25 EDT
Scope of Work: We will be performing routine network maintenance to keep our infrastructure secure, stable, and up to date. This includes applying firmware updates, implementing current security enhancements, and making general improvements to ensure optimal system performance.
Expected Impact: During the maintenance window, clients may experience brief periods of reduced performance or intermittent connectivity. We do not anticipate extended downtime, and all services are expected to return to normal once the maintenance is complete. We appreciate your patience as we continue to maintain a reliable and secure network environment.
Apr 9, 12:08 EDT