Scope: All hosted systems in the west coast datacenter
Dear Valued Client We're thrilled to share that we will be upgrading your hosting infrastructure to a state-of-the-art facility designed to better serve you now and in the future.
What's Changing? Your hosting environment will be migrated to our new, modern datacenter featuring: • Enhanced security – Superior physical and logical protections • Improved reliability – Advanced backup power and network infrastructure • Better scalability – Built to support your growth
When Will This Happen? Friday, December 5, 2025 at 3:00 PM through Monday, December 8, 2025 at 5:00 AM (Pacific Time)
What will be impacted? During this time all hosting services will be unavailable, and hosted software will be inaccessible.
We've strategically scheduled this for a weekend to minimize business impact, and our team will be working around the clock to restore access as quickly as possible.
What You Need to Know: • Your data is completely protected – Everything will be backed up on multiple systems and replicated offsite before migration • Most users require no action – Login credentials and connection addresses remain the same • Special configurations may need updates – If you use Site-to-Site VPNs or Static Public IPs, our hosting team will contact you directly in November with specific instructions
Questions? Our team is here to help. Simply open a ticket with our help desk, and we'll ensure your questions are answered promptly.
We appreciate your partnership and understanding as we make this investment in your service quality and future capabilities.
Posted Dec 04, 2025 - 13:08 EST
Update
We will be undergoing scheduled maintenance during this time.
Posted Nov 19, 2025 - 07:59 EST
Scheduled
UPDATE:
***Important update on hosting downtime. Due to updated transfer deadlines that are critical to restoring service Monday, hosting services will now be unavailable starting Friday, December 5, 2025 at 2:00 PM Pacific***
Scope: All hosted systems in the west coast datacenter
Dear Valued Client We're thrilled to share that we will be upgrading your hosting infrastructure to a state-of-the-art facility designed to better serve you now and in the future.
What's Changing? Your hosting environment will be migrated to our new, modern datacenter featuring: • Enhanced security – Superior physical and logical protections • Improved reliability – Advanced backup power and network infrastructure • Better scalability – Built to support your growth
When Will This Happen? Friday, December 5, 2025 at 3:00 PM through Monday, December 8, 2025 at 5:00 AM (Pacific Time)
What will be impacted? During this time all hosting services will be unavailable, and hosted software will be inaccessible.
We've strategically scheduled this for a weekend to minimize business impact, and our team will be working around the clock to restore access as quickly as possible.
What You Need to Know: • Your data is completely protected – Everything will be backed up on multiple systems and replicated offsite before migration • Most users require no action – Login credentials and connection addresses remain the same • Special configurations may need updates – If you use Site-to-Site VPNs or Static Public IPs, our hosting team will contact you directly in November with specific instructions